It was brought to my attention that changing passwords would fail on rare cases. This has been fixed. If any issue with the recovery page still exists please reach out.
Speaking of reaching out, we now provide live support throuh the site. Availability is limited to when I am personally available. Which is typically between the 2:30pm - 10:00pm CST on most days. Times do vary, but contacting us through the new live chat works even if I am not available. I will follow up as soon as I can.